Shipping policy

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Custom or made-to-order products may require additional production time.

2. Shipping Coverage

We currently ship:

  • Across India
  • Selected international destinations

3. Shipping Charges

India

  • Free shipping on eligible orders.
  • Additional charges, if any, are displayed at checkout.

International

Shipping charges are calculated during checkout.

Customers are responsible for:

  • Import duties
  • Customs fees
  • VAT/GST
  • Local taxes

where applicable.

4. Estimated Delivery Times

India

  • Metro Cities: 3–7 Business Days
  • Other Locations: 5–10 Business Days

International

  • 7–20 Business Days depending on destination and customs processing.

Delivery times are estimates and not guaranteed.

5. Order Tracking

Once shipped, customers will receive:

  • Tracking number
  • Shipping confirmation email

6. Failed Deliveries

Additional shipping charges may apply if delivery fails due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept package

7. Damaged Packages

Customers should inspect packages upon delivery.

Claims for damaged shipments must be submitted within 48 hours along with:

  • Photos
  • Unboxing video
  • Order details

8. Lost Packages

If a shipment appears lost, customers should contact us promptly.

We will work with the shipping carrier to investigate and determine an appropriate resolution.

9. International Orders

No Returns on International Orders

All international orders are final sale.

Returns, exchanges, and cancellations are not accepted for orders shipped outside India except in cases where the product arrives damaged, defective, or incorrect.

10. Force Majeure

We are not responsible for delays caused by:

  • Natural disasters
  • Customs inspections
  • Government restrictions
  • Transportation disruptions
  • Labor strikes
  • Other events beyond our reasonable control

11. Contact

LEVORA

Email: support@levorastores.com

Phone: +918475986425

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST