7- Days Exchange Policy

At LEVORA , customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer aĀ 7-Day Exchange Policy subject to the terms below.

Exchange Eligibility

Customers may request an exchange within 7 days of receiving their order if:

  • The item is unused and unworn.
  • Original tags, labels, and packaging are intact.
  • The product is in its original condition.
  • Proof of purchase or order number is provided.

All exchange requests must be submitted within 7 days from the date of delivery.

Eligible Exchange Reasons

Exchanges may be accepted for:

  • Size issues
  • Defective products
  • Damaged items received during shipping
  • Incorrect item received

All exchange requests are subject to verification and approval.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Custom-made or personalized jackets
  • Products purchased during clearance or final sale
  • Gift cards
  • Products damaged due to misuse, improper care, or normal wear and tear
  • International orders (unless the item received is damaged, defective, or incorrect)

Exchange Process

To request an exchange:

  1. Contact our customer support team within 7 days of delivery.
  2. Provide:
    • Order number
    • Clear photographs of the product
    • Reason for exchange
  3. Wait for exchange approval and instructions.

Unauthorized returns may not be accepted.

Shipping Costs for Exchanges

Size Exchange

For exchanges due to sizing preferences:

  • Customers may be responsible for return shipping charges.
  • We may cover the shipping cost for sending the replacement item, subject to our policy.

Defective, Damaged, or Incorrect Products

If the exchange is approved because of:

  • Manufacturing defects
  • Shipping damage
  • Incorrect item shipped

We will cover the applicable exchange shipping costs.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

  • Clear photos
  • Unboxing video
  • Order details

Failure to provide supporting evidence may affect claim approval.

Exchange Processing Time

Once the returned item is received and inspected:

  • Exchange approval typically takes 2ā€“5 business days.
  • Replacement products are generally shipped within 3ā€“7 business days after approval.

Delivery times may vary depending on location and product availability.

International Orders

All international sales are generally considered final.

Exchanges are not available for international orders except where the item received is damaged, defective, or materially different from the product ordered.

Right to Refuse Exchange

[Store Name] reserves the right to refuse any exchange request that does not meet the requirements of this policy.

Contact Us

LEVORA

Email: support@levorastores.com
Phone: +918475986425
Business Hours: Monday ā€“ Saturday, 10:00 AM ā€“ 6:00 PM IST